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customer complaints policy

Our policy of handling customer complaints is through three basic stages:

Let’s know:

We ask customers to contact one of the representatives of the departments in relation to their inquiries, most of the problems can be solved and resolved quickly and easily communication, understanding and communication with a member of the department concerned.

Contact management:

If your complaint is not satisfactorily resolved at the first level please ask to speak with the department manager.

If your problem is not satisfactorily resolved please request that your complaint be

referred to the office of the general manager of the company.

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